Return & Refund Policy

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All sales are generally final. We do not accept returns or exchanges for changes of mind, incorrect sizes ordered by customers, or personal preferences.

This policy applies to products sold by Hatch Idaho Cinches and Hatch Idaho LaserWorks, including handmade bags, purses, mohair products, laser creations, and custom orders. Nothing in this policy limits rights provided by applicable law.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, if possible.

Include your order number, a description of the problem, and photographs of the item.

We will review the issue and work with you on an appropriate solution, which may include a repair, replacement, or refund. This reporting request does not limit your rights under applicable law.

Custom and personalized products cannot be returned or exchanged for changes of mind.

Please carefully review all names, measurements, colors, and personalization details before placing your order.

If we make an error or your item arrives defective or damaged, please contact us so we can resolve the issue. Your rights under applicable law still apply.

Original shipping charges are generally nonrefundable for voluntary returns.

If an item arrives damaged, defective, or incorrect due to our error, we will address applicable shipping costs as part of the resolution.

Customers should contact us before returning an item so we can provide instructions.

If you have questions about your order, need to report a damaged item, or would like assistance, please contact us through our website at hatchidahocinches.net.

We are happy to help resolve any concerns with your purchase.